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Burrow

Burrow Reviews

burrow.com
What is your customer experience with Burrow?

Burrow Overview

The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.

AI insights based on reviews
Rating Distribution

1.6 star rating based on 6 customer reviews. Consumers are mostly dissatisfied, citing delayed delivery, missing parts, unreceived payouts and poor responsiveness. Reviews note high price level and concerns with exchange, refund and cancellation policy.

Key Takeaways for Future Customers

  • Read Burrow reviews for common customer complaints before purchase.
  • Expect possible delayed delivery and slow customer service response.
  • Document orders and payment records if you plan to request refunds or payouts.

Negative Feedback / Risk Areas

  • Repeated reports of no payouts and disputed billing or refunds.
  • Unresponsive customer service and disconnected phone lines.
  • Missing hardware, delayed shipments, and uncomfortable cushions.

Positive Feedback

Some customers received helpful product answers from the Chicago store and reported acceptable merchandise appearance.

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Media from reviews

Burrow - Missing shelf
Burrow - Fake gameBurrow - Fake game - Image 2
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customer service game payment money business message customer service payout order
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Donna B Wfj
map-marker Matawan, New Jersey

Missing shelf

Burrow - Missing shelf

Ordered four sets of shelves. Three of the sets were complete, but the fourth box was missing a 32-inch shelf.

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Myra S Mks

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Amory, Mississippi

Why have I not received my payout

Why have I not received my payout? You said it would be delivered in 2 business days.

I haven't seen any in two weeks or more. If you don't payout, just tell the truth.

If you do, send me my money. This is *** me off, and I shouldn't have to write 100 symbols to tell you that you have lied about what you do.

Pros:
  • Love to play

Preferred solution: Deliver product or service ordered

User's recommendation: They lie about giving payouts

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Myra S Oda

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

No money delivered like y’all said

No money delivered like yall said I was told the money was on the way I have waited over two business days So I figure you are just a scam game

User's recommendation: They don’t pay like they say

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1 comment
Myra S Oda

Your game should be took down you are false advertising

Anonymous
map-marker Saint Paul, Minnesota

Helpful

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Had a question about a product and got an answer. Called the Chicago store left a message and texted for my answer.

Later, someone from the Chicago store returned my call. I appreciated that.

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Frank L Mbi

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Bonham, Texas

I have a message from you that $1,000...

I have a message from you that $1,000 was sent to PayPal over a week ago and I have not received anything yet and 1,500 in the queue when will I get the money

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Avleen Oan
map-marker Silver Spring, Maryland

No Customer Service, Delayed Delivery, Refund Sought

I have had no experience with *** customer service. *** customer service has not responded to my inquiries via their customer service e-mail.

I ordered a couch in April and it was to be delivered within 9 to 11 weeks. I checked the status online and learned that the new estimated delivery date is 13 to 15 additional weeks from now.

Had I known that it would require 5 to 6 months to receive the couch, I never would have ordered it. I have requested that the order be cancelled and that the charge be reversed, but I have received no response.

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Jaya S Bxt
map-marker Lexington, Massachusetts

Delivery Installation question

Need confirmation on installation and a copy of my order - to check i received all iitems pl text to *** and email ******

Preferred solution: Deliver product or service ordered

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Lisa B Egr
map-marker Toronto, Ontario

Money has not arrived and it’s saying payment recieved

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I won 2500 and it never came although it says it did. PayPal knows nothing about it.

I would like my winnings. No one is responding tome

Preferred solution: My winnings

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Christine B Tni
map-marker Denver, Colorado

Waiting on payment

Played for 2 months, been long enough. No pay, used a lot of my time on playing, given promises and nothing

User's recommendation: We’ll see

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Tommie W Fjl

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Delayed shipment

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AI Highlights
  • - Burrow sofa not delivered after about two months.
  • - Customer service is unresponsive.
  • - I am cancelling my order.
  • - Payment has been left pending.

My sofa from Burrow was made approximately two month ago. It has not arrived and the Customer Service team is patently unresponsive.

I am not sure if they are real people or bots. If they are real people their internal processes related to consumers would benefit from a major revision. If they are bots their programming would benefit from a major revision.

I am cancelling my order. I have allowed them to float my payment way too long.

Tommie Walton

Pros:
  • Lots of groovy claims
Cons:
  • Lots of groovy claims

Preferred solution: Full refund

User's recommendation: Stay away!

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Fransisco Tpt

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker North Little Rock, Arkansas

Getting my cash out withdrawal

AI Highlights
  • - It shows a payment received, but I haven't received anything.
  • - I will contact an attorney unless I get the payout I'm owed.

Idk what happened but it is showing that payment received but that is not correct I havent received anything and I think its absolutely a scam and I think I will just contact an attorney unless I can get my payout that I am owed

User's recommendation: Absolutely not

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1 comment
Guest

SAME. Says payment received. And Nothing oh and the email they provide in the contacts is a bogus email and the suppoaed working phone number that Pissed consumer provided has been disconnected

Tylisa S

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

False advertisement

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Updated by user Mar 22, 2026

Call better business bureau

Original review Feb 27, 2026

I still havent been paid out. This is a fake game. I dont recommend downloading this app/game

Looking at lawyers to see what the next steps are

User's recommendation: Don’t bother downloading

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Anonymous
map-marker Bristol, Rhode Island

Fake game

Burrow - Fake game
Burrow - Fake game - Image 2

Never received my payout from several months ago. The game is called Burrow Picnic Bingo Rush. I have written to customer service several times with no answer.

User's recommendation: DON'T WASTE YOUR TIME!!!

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Shirley C Kul

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Cash withdrawal

I have not received my cash withdrawal that has been processed to my PayPal account for more than 3 weeks now. It says it should have been received in 3 days.

Loss:
$1000

Preferred solution: Full refund

User's recommendation: Research site throughly

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Tylisa S

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Don’t pay out

This is a false advertisement of payouts

They dont pay out this is a fake game I do t recommend this game if youre looking for a casino game to play

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Anonymous
map-marker Chicago, Illinois

Missing hardware

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AI Highlights
  • - Two stools arrived missing 32 lock washers and 32 flat washers, preventing assembly.
  • - Reported via email and live chat; follow-up said 23 business days.

I recently received two sets of counter stools, but unfortunately, both shipments were missing essential hardware components. Specifically, a total of 32 lock washers and 32 flat washers were not included in the packaging.

Without these parts, I am unable to assemble the stools.

I promptly reported the issue via both email and live chat, detailing the missing items. However, the response I received indicated that I would need to wait 23 business days for a follow-up.

While I understand that processing times may vary, this delay is frustrating given that the stools are unusable in their current state.

I would appreciate a more expedited resolution or confirmation that the missing hardware is being shipped immediately. These stools were purchased with the expectation of timely use, and I hope this matter can be addressed with urgency.

Would you like help turning this into a formal complaint or a message to the retailer or manufacturer?

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